Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity.  We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Calgary, AB location is seeking an experienced Customer Service Agent to support our diverse operations. This is a part-time temporary position. Successful candidates must be available to work the following days and shift:

•    Monday, Thursday, Saturday and Sunday
•    13:00 to 17:00, subject to extend or change

Description:
The Customer Service Agent (CSA) serves as the first point of contact for airline passengers and plays a vital role in delivering exceptional customer experience. Acting as a brand ambassador for EFC and its airline partners, the CSA ensures all interactions are handled with professionalism, efficiency, and courtesy. This role is responsible for supporting passengers throughout their journey, from reservations and check-in to issue resolution and post-service support. 

Responsibilities:
•    Deliver exceptional customer service by consistently exceeding passenger expectations and ensuring a safe, welcoming airport experience. 
•    Assist passengers at check-in and gate areas, including reviewing and modifying reservations, issuing boarding passes, verifying travel documents and identification, tagging baggage, processing payments, and directing passengers appropriately. 
•    Maintain thorough knowledge of airport security procedures and regulatory requirements, always ensuring full compliance. 
•    Communicate effectively via phone, radio, and in person to resolve customer inquiries, concerns, and service issues promptly and professionally. 
•    Generate and manage flight manifests, coordinate check-in procedures, and verify passenger counts for accuracy and compliance. 
•    Handle passenger baggage, including lifting items up to 60lbs., and assist with mobility support such as wheelchair services. 
•    Process reports related to delayed, missing, or damaged baggage in accordance with company procedures. 
•    Coordinate with ground and line service teams to support timely aircraft preparation and departure. 
•    Prepare aircraft cabins for boarding, ensuring cleanliness, safety, and presentation standards are met, including minor cosmetic adjustments. 
•    Perform cabin cleaning duties, including servicing seats, aisles, galleys, and lavatories, maintaining a high standard of hygiene and order. 
•    Uphold company uniform and grooming standards, always demonstrating professionalism. 
•    Maintain a clean, organized, and safe work environment while contributing positively to team operations. 
•    Adhere to company health, safety, and quality assurance programs and actively participate in related initiatives. 
•    Perform additional duties as assigned to support operational efficiency and customer satisfaction.

Qualifications and Experience:
•    Minimum of two years of customer service experience, including hands-on experience with Altea, with a strong preference for experience within the aviation industry. 
•    Eligible to obtain and maintain Airport Security Clearance as a condition of employment. 
•    Valid Class 5 driver’s license considered an asset. 
•    Strong computer proficiency, including Microsoft Word, Excel, and related applications. 
•    Solid mathematical, troubleshooting, and problem-solving abilities with exceptional attention to detail. 
•    Excellent written and verbal communication skills, with a focus on delivering high-quality customer service. 
•    Physically capable of lifting to 60 lbs. independently and assisting passengers, including pushing wheelchairs. 
•    Able to walk long distances and remain on feet for extended periods in a fast-paced environment. 
•    Comfortably performing aircraft grooming and cleaning duties to maintain safety and presentation standards. 
•    Highly motivated, dependable, and able to work effectively with minimal supervision. 
•    Demonstrates a professional appearance and demeanor while consistently delivering superior customer service. 
•    Certifications such as First Aid, CPR, TDG, WHMIS, and Air to Ground Radio License are considered strong assets. 
•    Flexible and adaptable, with the ability to work rotating shifts in a 24/7 operational environment. 
•    Strong analytical, organizational, and prioritization skills with the ability to execute tasks efficiently. 
•    Reliable, punctual, detail-oriented, and committed to maintaining high performance standards. 

What can EFC Offer?
•    Competitive compensation.
•    A fun and exciting working environment.
•    A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness.
•    Free Health and Dental Benefits for Part Time Employees. 
•    An incredible work environment focused on hard work, fun and celebrating our successes.
•    A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance.
•    Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL